Terms & Conditions

1. Day trips

Payment conditions

Full payment is required in advance for booking confirmation, tours will be instantly confirmed once Bespoke England Tours has received full payment. 

Cancellation conditions

We offer a standard 48-hour prior to departure free cancellation service, no questions asked for direct online bookings. 

*There may be some unrecoverable costs such as admission fees which may not be refundable. 

**Credit/debit card fees and exchange rate fluctuations may not be fully refundable. Please check with your debit/credit card provider. This could add up to approximately 6% of the total booking and is a non-recoverable cost.

Bespoke England Tours recommends all clients contract separate travel insurance to cover all unrecoverable costs, in case of ‘force majeur’ and to protect from other unforeseen circumstances that may adversely affect travel plans. 

Inclusions/exclusions

Include: transportation with complimentary pick-up and drop-off at clients’ central London accommodation or location, guiding and/or driving services, complimentary water and wifi onboard the vehicle.

Exclude: venue tickets (which can be purchased as an add-on at check out), meals, refreshments and gratuities, unless otherwise stated. 

2. Multiday tours

Payment conditions

10% of the total tour(s) cost is a non-refundable deposit to be made to start working on the itinerary once the quote is accepted. The remaining 90% to be paid 15 days after deposit payment made or at least 30 days prior to tour start date. 100% to be paid in full in advance to confirm booking. 

Cancellation conditions

Free cancellation up to 30 days before the tour(s) starts, minus a 10% service fee and all other non-recoverable costs such as transaction fees, admission fees… etc*. 

*Foreign credit/debit card fees and exchange rate fluctuations may not be fully refundable. Please check with your debit/credit card provider. This could add up to approximately 6% of the total booking and could be a non-recoverable cost.

All cancellations made less than 30 days before the first service or tour start are in principle non-refundable, and will be considered on a case-by-case basis, however, Bespoke England Tours will endeavour to refund all recoverable and reasonable costs. 

Bespoke England Tours recommends all clients contract separate travel insurance to cover all unrecoverable costs, in case of ‘force majeur’ and to protect from other unforeseen circumstances that may adversely affect travel plans. 

Inclusions

All our quotes include only the following unless otherwise specified. 

Include: transportation with complimentary pick-up and drop-off at clients’ accommodation, guiding and/or driving services, complimentary water, venue tickets, and wifi onboard vehicle, driver-guide accommodations and meals. 

Exclude: clients’ accommodation, flights, meals, refreshments and gratuities.

All quotes are valid for 15 days from the send date and are subject to change thereafter.

Payments made through secure payment links and/or using credit/debit card cards carry a transaction fee of approximately 2.5% as per the breakdown of the fees included in the invoice. 

Direct bank transfers into our UK account are not subject to transaction fees. Please enquire for further details. 

If you have any further questions regarding our T&Cs please contact us in advance at info@bespokeenglandtours.com

All details are correct at the time of publishing but subject to change.